Shipping and Delivery
Depending on the country, the orders are shipped by FEDEX EXPRESS , UPS or DHL EXPRESS. Delivery time for most shipments is 2-7 BUSINESS DAYS. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. "Neva-style.com " has no control over the shipping companies and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping. There are instances when customs will open parcels and charge customs charges on the items. We are not responsible for any customs charges. We will provide you with a customs number, but we no longer have control over your international order once we turn it over to the shipping companies . neva-style.com is not responsible for delayed or lost shipments
Return shipping fees and customs fees belong to the customer. Your refund will be made excluding the shipping fee and customs fee.
Your refund, excluding the shipping and customs fees, is made after your return package has been processed at our system.
Orders may rarely stuck at your country’s customs. In this case, customs officers will contact and inform you. www.neva-style.com doesn’t accept responsibility for the customs process and fees, the responsibility belongs to the customer.